User Support

TipTop – Providing premium quality IT support Want a support package that works for you? Fed up of working your way through a myriad of phone menus to get access to your IT support?   Does your blood pressure start to rise as you listen to the same “elevator” music for the umpteenth time while waiting to speak to a human being? Almost speechless by the time the right engineer for your problem finally comes on the phone?   Then you may be suffering from what is commonly known as IT support rage. And you may also be interested to hear of an IT support package that actually works for you! As unbelievable as it may sound that is exactly what we offer. And, even if we say it ourselves, all our Remote Packages are designed to put the intelligence back into IT Support.    TipTop - Support packages that  work for you Here at TipTop second only to our commitment to providing the very best technology, is our commitment to providing a top-notch IT support service.   Like a breath of fresh air, we have thought about what you, the end user, needs to ensure that your technology keeps on doing what you need it to do. We know that many of our clients have felt let down by their previous IT support service provider – so why is that? One reason may be that they simply don’t have enough engineers. Another is because most IT support providers focus on the technology rather than the person. For instance, most will force you to pay for service support depending on the number of PCs you have rather than the needs of the staff using the technology.       "It's all very well to be able to write books, but can you waggle your ears?" JM Barrie, author of Peter Pan, speaking to H.G. Wells Click here to discover the genius behind TipTop! We think that’s a waste of your money. We can also see it doesn’t deliver the sort of service level you need. Here are TipTop we believe it is you, the user, who is most important, so we’ve tailor-made our packages to support you – and we’ve ensured we have enough engineers at the right levels to meet our commitment to you.       TipTop – Innovative solutions TipTop offers four User Support Packages, which means that you have the flexibility to choose the package you want or need on an employee-by-employee basis.   Packages are structured according to the approximate amount of support hours, response time and coverage window needed per user. As new employees join your company you can simply pick out which package would be best for them. Offering these individualised packages means that the cost of support only increases as you grow your business – meaning no wasteful expenditure for your company!   All the packages outlined here are offered via our User Helpdesk Service. So what is that? It is a remote technical support service carried out by telephone, email and remote helpdesk – a web-based screen-sharing application that enables us to remotely view and control your computers over the internet.   The wonderful thing about all our packages is you can mix and match services to suit both the needs of your company and individuals within your company. It’s this sort of flexibility that helps put you back in control of your IT.         Look here too Want a support package that works for you? We have all the bases covered. Find out here! How to go global yet keep in touch with the office Need to go strategic? Discover our world-beating solutions And while the packages and prices may vary, the quality of service across the board is top notch.   Prompt, professional and efficient, we are here to solve YOUR problems so you can get on with the job of running your company.   Talk to us to find out which package is most suitable to your technological needs from stand-alone PC to server environment to VPN.

The art of disaster "Accident: n. An inevitable occurrence due to the action of immutable natural laws."   Ambrose Bierce, American writer and journalist and author of The Devil's Dictionary.    See how our Disaster recovery packages can get you out of a jam! What's up Doc? “To avoid delay, please have your symptoms ready.”   Notice in an English doctor’s waiting room.       For your own full system check up, why not click here to visit our IT Management pages?