Package Overview

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Package Overview

Remote Support Levels

Per User Support Agreements

TipTop offers four User Support Packages, which means that you have the flexibility to choose the package you want or need on an employee-by-employee basis.

Economy Level

Suitable for: Staff
Environment: Stand alone and basic P2P networks
Coverage window: 9am-6pm, Monday to Friday
Hours available: Approximately one hour /user per month
Response time: 4 hours

Business Level

Suitable for: Junior managers
Environment: VPN, remote access, mobile networking
Coverage window: 7am-7pm, Monday to Friday
Hours available: Approximately two hours /user per month
Response time: 2 hours

Executive Level

Suitable for: Senior managers
Environment: VPN, remote access and mobile networking
Coverage window: 7am-11pm, Monday to Friday.
Hours available: Approximately three hours /user per month
Response time: 1 hour

Director Level

Suitable for: Company directors
Environment: VPN, remote access, mobile networking and top level management for IT-critical companies
Coverage window: 7am-11pm, Monday to Friday
Hours available: Unlimited support time /user per month
Response time: 1 hour or less

Talk to us to find out which package is most suitable to your technological needs from stand-alone PC to server environment to VPN.

Annual Technology Review
We recommend that clients opt for a technology review when signing up for a support package so we can evaluate your IT requirement. This also helps in the process of deciding which support package would work best for you.

We can also carry out a comprehensive system audit and infrastructure analysis on an annual basis to ensure that your technology remains in line with your business goals.

Please contact us to book an appointment.

The User Support packages outlined above include all remote services, user help, administration and any maintenance that can be done without the need for an onsite visit.

In our experience at least 75 per cent of issues can be resolved remotely, however if an onsite visit is recommended by TipTop and agreed by the client.

Prepaid Onsite Support

For Support Customers

Our philosophy is not just to meet your needs when something goes wrong, but to offer maintenance visits that help stop problems arising in the first place.

A new way for you to pay for your time onsite.

Nobody wants to spend more than they need for their onsite support so we are now offering savings on our daily rate for clients who wish to order our time in advance.

Benefits of Prepaid hours:
Save money on your onsite services
Priority booking over non prepaid clients
No callout charges or emergency rates
Preventative measures keep your I.T. in shape.

The minimum onsite maintenance requirement is half a day per month per each 10 users.

The minimum onsite maintenance for less than 10 users is half a day per quarter.

Pre-paid onsite maintenance visits that can either be paid annually, quarterly or monthly by direct debit - or simply pay as you go.

We guarantee that clients with visits ending before lunch (1pm) will be credited with a half day for use later.

� TipTop Technology 2006.