IT Support and Solutions

TipTop’s support offering is tailored to your business. We work with you to develop a support solution that meets your requirements, fits your budget and helps you plan for growth. Our conversation with you starts with asking where your business is now and where it’s going; we make it our business to make sure that your IT is a key performance tool to take you here.

We will tailor your support package to your business needs whether that’s specific working hours, rapid response for key personnel that are sensitive to downtime or flexible out of hours support. Once we evaluate your support requirements, we arrange for a network health check and co-ordinate the implementation of your new support services.

How We Provide Support

We believe in proactive support solutions. Our support service includes monitoring, maintenance, help desk and scheduled on site support to ensure that your IT is working profitably for your business. Our service keeps your IT working efficiently and keeps your team working productively. The more effective your team are, the more they can contribute to your bottom line.

We work hard behind the scenes to keep your network performing well. Proactivity keeps your IT costs down and reduces the amount of support time for our engineers – win-win. If your current package is based on reactive support, your support company makes more money by selling you time.

TipTop’s proactive IT support is made up of a combination of elements that ensure your IT is managed and maintained

• Discounted regular on-site maintenance days
• Unlimited telephone and remote IT support
• 24/7 remote monitoring
• No increased rate for emergency call-out or out-of-hours site visits

All our on-site IT support is provided by experienced and well-qualified engineers ensuring that your IT infrastructure is set up for optimum efficiency. The frequency of on-site days determines the fixed monthly fee which will depend of approximate size of your computer network and personnel requirements.